How to integrate your call center software with Microsoft Teams
How to integrate your call center software with Microsoft Teams
Apr 22, 2022
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What are the three Microsoft Teams Contact Center integrations models? -Connect -Extend -Power Each offers a unique way of communicating through the Teams infrastructure. -------------------- Watch the full episode of Always On CX:EX -- 5 Crucial Factors of a Microsoft Teams Contact Center You Need to Know https://hubs.ly/Q02mXnBh0 #AlwaysOnCXEX #AudioCodesVoca #MicrosoftTeams #ContactCenter | AudioCodes | Facebook
2:00
What are the three Microsoft Teams Contact Center integrations model…
38 views1 month ago
FacebookAudioCodes
What is a Microsoft Teams contact center and how is it different? Let's look at the key differences between an Azure-based Microsoft Teams contact center and traditional setups. Unified vs. Separate Systems: - Traditional contact center: This CC often relies on separate platforms for making calls (UCaaS) and handling customer interactions (CCaaS). This can create silos and requires managing two systems and user groups. - Microsoft Teams contact center: This solution integrates UCaaS and CCaaS fu
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