Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management …

Feb 18, 2025 · Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and …

Problem management is concerned with finding the underlying cause of each incident and offering a permanent solution to the cause of the problem. IT teams set standards for problem …

Dec 11, 2025 · In this article, we discuss what problem management is, explain what problem management professionals do and describe the process of problem management, along with …

Nov 25, 2024 · Problem Management (PM) is a core function within IT Service Management (ITSM) that focuses on identifying, analyzing, and resolving the underlying causes of incidents …

What Is Problem Management? Problem management is a critical IT service management (ITSM) process that focuses on identifying, analyzing, and resolving the root causes of recurring IT …

Oct 20, 2025 · Problem management is an aspect of IT service management (ITSM) that focuses on identifying, analysing, and resolving the root causes of IT incidents. It involves reactive …

This guide delves into the various approaches of problem management, as well as the processes behind them, and provides practical examples to help you properly prepare for your problem …

This guide covers the essential process, key principles, roles, and modern AI-powered approaches to make problem management more effective.