As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

exclusive Broadcom this week brought the hammer down on the Advantage Partner Program for VMware Cloud Service Providers ...

Cloud giant Oracle updated its VMware offering to a bring-your-own-license (BYOL) model in line with Broadcom’s VMware Cloud Foundation (VCF) framework.

Rackspace is giving a masterclass in how to annoy customers after an eye-watering price hike for email hosting. Complaints ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Nutanix Inc. is expanding its Nutanix Cloud Platform this week with new capabilities designed to help enterprises and government agencies build and operate distributed sovereign cloud environments ...

Tom Mangan is an experienced freelance B2B technology writer specializing in artificial intelligence, cloud services, cybersecurity, modernization and more. See more of his work at tommangan.net. As ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

As the one-year anniversary of Broadcom’s $61 billion November purchase of VMware nears, customers face a difficult choice: agree to a service-based licensing model for the vendor's software, migrate ...

The Deputy CISO blog series is where Microsoft Deputy Chief Information Security Officers (CISOs) share their thoughts on what is most important in their respective domains. In this series, you will ...