To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

The collaborative effort builds on significant progress made by the Centers for Medicare & Medicaid Services (CMS) in developing metrics for evaluating OPO performance. The project begins immediately ...

You and your team also need to think operationally if you want to see the benefits of that strategy: tactical attention to metrics ... they haven’t aligned operations with the big picture.

This blog has been split into the business areas that are essential to understand in order to continue to grow – being the customer; marketing; operations; and finance. Customer metrics are central to ...

Knowledge management is a critical aspect of organizational success. The key is consistency: encourage team members to add to ...

Performance metrics track exception rates, resolution time, and root causes, driving continuous process improvement. Automated invoice matching transforms accounts payable operations through ...

Berkshire Hathaway Inc.’s operating earnings surged 71% in the fourth quarter, as higher interest rates lifted the conglomerate’s investment income and its insurance business improved.

An operational risk analyst is a professional responsible for identifying, assessing, and mitigating risks that arise from an organization’s internal processes, systems, people, and external events.

Without a holistic view of the financial and operational aspects of the business, CEOs may make decisions based solely on financial metrics without considering the operational implications. This can ...