For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Google's Slack competitor, Chat, is getting a new feature that lets apps be automatically included in future conversations.

When I first started substitute teaching, I couldn’t shake the feeling that I had left something behind. After a decade as a ...

Zoom CEO Eric Yuan says there are two things people need to do if they want to make their Zoom calls more productive. "Number one, you need to prepare: who to invite, who not to invite, and a very ...