located within brick-and-mortar Apple Stores. Each Genius Bar is staffed by what Apple calls Geniuses — customer service technicians trained and certified by Apple. Here's everything you need to ...

Two Maryland residents who submitted over 5,000 fake iPhones to the Apple Genius Bar for repair have been sentenced to up to 20 years imprisonment. The duo is said to have intended to cause a loss ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars ...