According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...
With major call center concerns surfacing at Baltimore Gas and Electric, the Maryland Public Service Commission held a ...
Amazon Prime is working to restore consistent delivery to people who live in the 47274-zip code, after many complaints and ...
One olive won't hurt. But Panera's "death by a thousand cuts" shows how incremental cost-cutting can devastate customer ...
Threat actors wielding stolen AWS Identity and Access Management (IAM) credentials leverage Amazon EC and EC2 infrastructure ...
Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.
If your own therapist is licensed and willing to write the letter, that can be a great option. Many people still use an ESA ...
Since ChatGPT exploded three years ago, companies big and small have leapt at the chance to adopt generative artificial intelligence and stuff it into as many products as possible ...
Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...
The utility's new request to raise rates $240 million would increase average residential bills by some 8% if granted, going ...
These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...
The Customer Service Department inside Flint City Hall is closing to the public on Wednesday, Dec. 17, to allow employees to complete internal updates and service coordination.
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