These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

The Customer Service Department inside Flint City Hall is closing to the public on Wednesday, Dec. 17, to allow employees to complete internal updates and service coordination.

Right to Disconnect misses core issues, traders face evolving challenges and opportunities in 2026, quick commerce boosts ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

A 26-year-old man from Bihar has been arrested by the cyber cell of Delhi Police crime branch for allegedly creating fake website of a popular travel and hotel booking website, impersonating its ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...