From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

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Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...