DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

The call center software industry could be getting a $2 billion boost. Thoma Bravo, a US-based private equity firm, is close to finalizing a deal to acquire call center software provider Verint ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Pew Research Center conducted this research to understand changes in the unauthorized immigrant population in the United States. The Center has published estimates of the U.S. unauthorized immigrant ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

All the Latest Game Footage and Images from Emergency Call: The Firefighting Simulation 3 24 hours a day, 7 days a week – start your career with the professional fire department! The third installment ...

Rich Eisen’s ‘SportsCenter’ had everything fans have been missing from ESPN. On Monday, iconic sports broadcaster Rich Eisen hosted ESPN’s “SportsCenter” for the first time in 22 years. After a ...

Nathan Church, a talented outfielder, got the call up to the Cardinals for Sunday's day game against the New York Yankees. Video by Benjamin Hochman An injury to their starting center fielder and a ...

MEMPHIS, Tenn. — WREG got a look at the place where Memphians are told to call when they have city complaints. 311 is how you connect with the City of Memphis for services, but many have been telling ...

TRAVIS COUNTY, Texas — Residents in Travis County in need of long-term flood assistance now have a new way to receive help. On Wednesday, the county began operations on its flood recovery call center ...