At its big Sapphire conference back in 2018, SAP launched a new-and-improved customer relationship management (CRM) software suite in an attempt to take on the established market leader, Salesforce.

Business software maker SAP, hoping to unseat Siebel Systems as the world's top seller of customer relationship management software, plans to introduce a new version of its CRM applications this fall.

AI could automate tasks that occupy 60 to 70 percent of employees’ time. That’s a lot of time back. Organizations must think ...

(Note: After an award-winning career in the media business covering the tech industry, Bob Evans was VP of Strategic Communications at SAP in 2011, and Chief Communications Officer at Oracle from 2012 ...