Officials with the Virginia Department of Transportation (VDOT) expect area asphalt plants to open in late-March. Once that ...

The Customer Service Center inside Flint City Hall will be closed Wednesday, March 11. Residents will still be able to make payments on Wednesday at the walk-up window during the closure. The Clio ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

The Customer Service Center inside City Hall will be closed on Wednesday, March 11. People can still make payments at the walk-up window.

The FCC is considering an English language requirement for offshore call center workers.

The projects are expected to generate approximately $47 billion in total new investment for communities in the region.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Three contractors were recently recognized by Pulse of the City News for consecutive years of providing outstanding ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

The Asian country is a global leader in customer services, with Western corporations employing young people at salaries well ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.