If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

The Agriculture Department is launching a new IT system to manage civil rights discrimination complaints lodged against its programs and partners, to be hosted on a vendor platform within an ...

As part of Ahlibank's overall customer experience strategy, the bank has introduced a state of the art Complaints Management System to improve response times to customer complaints and the efficiency ...

JOHOR is close to completing its new integrated system aimed at improving the management of public complaints statewide. Johor housing and local government committee chairman Datuk Mohd Jafni Md ...

The Mercy Corps Ethics and Compliance Department (ECD) manages the intake and investigations (I&I) of allegations of violations of Mercy Corps’ Code of Conduct. The ECD desires a centralized system ...

JOHOR Baru City Council (MBJB) has been selected as the first local authority in the state for the MyAduan Johor pilot project, says mayor Datuk Mohd Haffiz Ahmad. He said the system, mooted by Johor ...

Dubai: The London-based Lloyds Register Quality Assurance Company (Lloyds) has recently given recognition to Dubai Customs for implementing the (ISO 10002) standards in managing customer complaints.

CEDAR RAPIDS, Iowa (KCRG) - In one year, Cedar Rapids resolved thousands of complaints through an online complaint system. The My CR citizen request management system launched a year ago. It can be ...