We've all found ourselves automatically asking "How are you?" when running into someone, only to be met with a perfunctory "Fine, thanks!" before moving on. Sure, it gets the job done as far as a ...

This morning's post "Sales Quiz: What's the Best Icebreaker" lets you vote on the best way to open a conversation with a new prospect, that you're meeting face-to-face for the first time. If you've ...

HANDS OVER THE heart in prayer pose. A little bow of the head. A gesture of respect. An acknowledgment of our shared humanity. And no touching. As people the world over are choosing to ditch the ...

Jeremy David Engels does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

Since American Greetings went private in early 2013, it has pivoted to a new strategy, focusing on making greeting cards relevant in a digital age. It has done so by adopting an empathy-laden approach ...