Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

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Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Shutterstock/Reddit When you buy a mobile phone, you sign a contract saying that you’ve read all of the fine print. Honestly, ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...