The machine doesn’t care what it’s making—only that it’s making it fast. Frictionless systems optimize output. But meaning, memory, and margin live in the mess it leaves behind. The great smoothing is ...

Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

Today, everything is frictionless. Whether you’re parking your car, selling your home, hitting the drive-thru or drying your hair, there’s a company promising to save you time and eliminate any hassle ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Slogans such as “taking the friction away,” “one-tap access” and “simpler, faster, better” ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences customers remember. Friction can be a good thing. Last holiday season, I bought ...

Have you noticed any of the following symptoms in your organization? 1) Too many unnecessary meetings 2) “Corporate politics” 3) Low employee morale 4) Avoidable delays and errors 5) Under-performing ...