Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. A lot has changed since then: Cloud platforms have replaced mainframes, minis, client-server ...

In the unfolding digital era, where data is increasingly described as the new oil, the challenge is no longer just about gathering information, but about ensuring it is responsibly managed, trusted, ...

Embedded within any good support process must be the ability to capture and report operational data that provides feedback on how the processes and resources are performing. With questions like these ...