Verizon is offering a $20 bill credit to customers impacted by a widespread service outage on Wednesday. The credit is not automatic and must be cl ...

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Verizon announced earlier that it would offer $20 account credit to customers affected, but if that’s you, you need to take action to get it. Here’s how.

One user who missed a day of work because of the outage managed to persuade Verizon to offer 10 times its initial payout.

Have your credit and snitch on it too ...

Beware of a new scam hitting Verizon customers claiming to be the telecommunications company offering a $20 reimbursement ...

U.S. wireless carrier Verizon appears to be experiencing an outage, according to Down Detector. As of 12:49 p.m. on Wednesday, Jan. 14, 175,399 users had reported difficulties via the Down Detector ...