Conversational artificial intelligence startup Manychat Inc. said today it has closed on a $140 million growth capital fundraise as it looks to automate more social media interactions for brands, ...

At first glance launching a new social app may seem as sensible a startup idea as plunging headfirst into shark-infested waters. But with even infamous curtain-ripper Facebook now making grand claims ...

The number of non-work related topics posted on workplace enterprise social media can boggle the mind, leading management to view enterprise social as a time waster, the long lunch of the digital ...

When brands sell through social media and other third-parties, they often spend millions of dollars to advertise on those platforms, yet have little or no knowledge of who their customers actually are ...

A single unified inbox for understanding, segmenting and responding to everything customers are saying across social media, messaging apps, email and text Features like intelligent routing and ...

According to Hit wise data, by 2013, 500 million users will be engaging in interactive video, so Woo Media is leading the natural evolution of IM/Chat from a single dimension to live group video chat.

This year, Mark Zuckerberg gave up his famous New Year’s resolutions—the ones that led him to learn Mandarin, travel the country like a presidential candidate, and slaughter a goat—in lieu of a ...

Consumers will spend more money shopping online this summer in response to ads they see on social media if vendors offer deals. Shoppers are also more receptive to chat commerce, a potential new trend ...

Microsoft's first foray into social chat bots didn't go so well given that propensity for racist diatribes. It's giving the concept another try, however, and this time it promises to be more ...

An often-asked question is whether online dating really is a good way to find a partner, given we are initially dating a stranger or someone with whom we have had limited contact. Can we have a ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

One of the web’s oldest functions remains one of its most powerful and promising. By John Herrman As we debate the negative effects of social media, consider the earliest and arguably most prevalent ...