Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...