People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

Here are three of the top things you can do to prevent service calls or damage to the delicate surfaces of your home.

Here are the top 10 ways service techs can gain credibility: 1. Put the customer's mind at ease regarding her immediate problems within the first two minutes. Address the situation or need that ...

Is there anything worse than having to call customer service and wait on hold forever to get help? According to customers, no. The majority (59%) of modern customers avoid calling customer service as ...

I ask company leaders this question a lot in my line of work, and by far, the most common answer I hear is: “To make sure that all of the calls get run every day.” If that’s your answer, too, then you ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday. The Bellevue telecom said it would connect users straight to a team of customer ...

PHILADELPHIA (WPVI) -- From state unemployment offices to the IRS, complaints about call centers are, high but what about companies that don't have call centers at all? A growing number of companies ...

Losing control of the call. You can lose control when the customer has too many questions. When the call starts turning into an interrogation, start coming up with questions of your own and you'll ...