As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

Quality improvement (QI) in health care is an activity in which intentional change in processes and systems of care is attempted in a methodical, reflective and iterative manner in order to improve ...

Implementing a program of continuous quality improvement can increase customer satisfaction, reduce production waste and improve company performance. To introduce such a program, you have to make sure ...

The old adage of learning from your mistakes isn’t just good advice for people; it applies to healthcare organizations as well. When hospitals make mistakes in the ...

While quality has attracted significant attention in the past two decades, the debate is still on as to whether a firm should aim for zero defects or base its quality decisions on cost-benefit ...

Organizations are increasingly utilizing artificial intelligence (AI) to support their decision-making. It’s enabled them to be more proactive rather than reactive, predicting and eliminating areas of ...

Lean Six Sigma is a continuous improvement methodology that focuses on the elimination of waste and reduction of variation from manufacturing, service and design processes. The Lean methodology aims ...

To truly modernize accreditation, technology implementation could adapt advanced risk assessment practices used in other sectors to the higher education context. For example, in the financial services ...

Almost two decades ago, the landmark report “To Err is Human” compelled healthcare to address the large numbers of hospitalized patients experiencing preventable harm. Concurrently, it became clear ...

Here are three ways hospital department managers can avoid push back or hesitance by employees during new quality improvement projects, according to the Agency for Healthcare Research and Quality. 1.

The operations manual for the San Diego Sheriff’s Medical Services Division includes a section outlining the agency’s commitment to continuous quality improvement, or CQI — the old maxim in health ...