We’ve all been on the receiving end of bad customer support. You’re bounced from operator to agent to operator and back only to find out you’ve reached the wrong department and, oh, you’ll have to ...

TORONTO--(BUSINESS WIRE)--Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International ...

" Businesses have long suffered from disconnected data in their quest to deliver exceptional omni-channel customer experiences. They tried adding artificial intelligence, machine learning, and ...

The report highlights Sprinklr’s capabilities including AI across all touch points, omni-channel support, deep insights, and workflow automation. “IDC found that Sprinklr’s early days as a leader in ...

SAN FRANCISCO, Sept. 24, 2018 /PRNewswire/ -- Dreamforce 2018, Booth 1821 – InGenius®, a provider of advanced CTI software solutions for intelligent blending of voice and digital channels, announced ...

Omni-channel supply chains in the retail industry have evolved rapidly over recent years in response to shifting consumer demands. At the same time, the shift toward circular economies is gaining ...