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Mobile messaging is now central to how most brands communicate with customers. It allows businesses to offer two-way, seamless and personalized interactions across marketing, sales and support, ...

Apple’s iMessage and Meta’s WhatsApp are no longer just chat apps, they are the default social fabric for huge parts of the ...

As a devastating wildfire burned through a Maui town, killing more than 100 people, emergency management employees traded dozens of text messages, creating a record that would later help investigators ...

Think of the last time you received an appointment reminder, a delivery update or a two-factor authentication code. Chances are, it arrived via SMS. But it wasn’t just any SMS—it was ...