Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

When the dust settles and the destiny of the Patient Protection and Affordable Care Act has been decided, healthcare organizations will begin to operate within “the new normal.” Are these ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

As healthcare’s digital transformation continues, security remains a top priority — especially as distributed denial-of-service (DDoS) attacks target the click-to-call features on websites.