For many Canadians, their experience with the health-care system is difficult or uncomfortable but it feels futile to ...

Trying to make a complaint against your student loan lender or servicer may feel like screaming into the void. In 2019, federal student aid customers made 44,155 complaints using the Federal Student ...

Fewer than one in patients who experience poor NHS care bother making a formal complaint because they have 'no confidence' in the grievances procedure, according to a study. The report by Healthwatch ...