Give it one week, and certainly no more than two. It shouldn't take any longer than this for a small-business owner to learn that managing employees will be his No. 1 challenge. Employees might call ...

The basic law of supply and demand that you learned in college is playing out at your small business: In a good economy, in which jobs are plentiful, competition for employees intensifies and ...

Sean Ross is a strategic adviser at 1031x.com, Investopedia contributor, and the founder and manager of Free Lances Ltd. Suzanne is a content marketer, writer, and fact-checker. She holds a Bachelor ...

As a customer service consultant and speaker, I find myself fielding inquiries about internal customer service almost as often as external. These two concepts aren't precisely the same and have ...