An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...
The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...
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Best ways to contact the IRS (and actually get through)
If you've ever tried to get in touch with the IRS during tax season, you know it can be a nightmare. There just never seems ...
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