Sprint and IBM are getting cozier as they agree to a five-year customer-service contract and new business initiatives that could be worth billions of dollars between the companies. The new alliance ...

IBM and LivePerson have teamed up on what the companies are describing as an “out-of-the-box integration of bots and AI with human agents” that combines the talents of IBM’s Watson Virtual Agent ...

Remember when customer service involved talking to a live person? If IBM has its way, soon your issues with your order will be handled by LivePerson, an AI-based chatbot that apparently is so ...

NASHVILLE—IBM today revealed the IBM Watson Engagement Advisor, a cognitive computing assistant that taps into big data in customer support scenarios, during a keynote presentation today at the IBM ...

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to ...

Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson ...

SCOTTSDALE, Ariz. & ARMONK, N.Y.--(BUSINESS WIRE)--JDA Software Group, Inc., and IBM (NYSE: IBM) today announced an initiative to provide solutions that help organizations deliver engaging customer ...

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IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

ARMONK, N.Y., Sept. 9, 2021 — IBM today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service ...

The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...