All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

We ladies tend to enjoy talking. But how do you start a conversation with someone new and make that oh-so-important first impression? We all know the tried and true “Some weather we’re having,” but ...

3. Make the customer the hero of the story. When someone tells me they completed their estate plan, I celebrate them—not us. That shift matters. When you make people feel empowered, not sold to, you ...

Editors’ Note: This article discusses suicide and contains details about mental health crises. If you are having thoughts of suicide, or are concerned that someone ...

Starting a conversation with a girl may seem tricky, but it doesn’t have to be. The truth is, women often form an impression ...

Guest columnist Judy Bartel is the chief clinical officer for Hospice of the Western Reserve. Discussing hospice care with a loved one is one of life’s most delicate and emotional conversations. For ...