Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Nothing makes my heart ricochet around my ribcage faster than hearing the phone ring in a hotel room. My first thought is always "WHO IS THAT?" and I stare at the ringing phone with a frozen, panicked ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Hotels are businesses. Upgrades are inventory moves. When a nicer room sits empty and the math says an upgrade is cheaper ...

When you staying at a hotel, you have to hand over your credit card to the front desk. So if you get a room call asking for additional credit card details, you might not think much of it. But chances ...

He's told us how to book a hotel room like a boss and he's given a behind-the-scenes explanation for a common room problem but now our former front desk manager is back with the most important advice ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

A hand ringing a bell at a hotel check-in. Many modern hotels are going above and beyond when it comes to complimentary amenities—here's what you could ask for the next time you travel. With airline ...