If retailers want staff to spend more time in face-to-face customer interactions, then their AI tools need to be ...

Moving to the front-line supervisor position from the previous technical expert role can be the most difficult first step anybody makes in their leadership journey. I find it typically takes three to ...

Happy, the app-free engagement solution purpose built for frontline employers, today released its second annual State of the ...

Managers play a vital role in addressing the complexity crisis among organizations with a front-line workforce, according to a July 9 report from Dayforce, a global human capital management firm.

Front-line workers make up 70% of the U.S. workforce, but they are increasingly difficult to find, train and retain, according to an analysis by HR advisory firm The Josh Bersin Co. in collaboration ...

CEOs are turning to front-line employees for insights shaping systemwide strategies. Since becoming president and CEO of Joplin, Mo.-based Freeman Health System in April, Matthew Fry has held ...