As businesses experiment with embedding AI everywhere, one unexpected trend is companies turning to AI to help its many newfound bots better understand human emotion. It’s an area called “emotion AI,” ...

TAMPA, Fla. (Dec. 7, 2022) – As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the ...

Professor Okada uses the science of social signals to improve human-AI interaction. His research explores multimodal social signals such as gaze, gestures, and voice tone of AI users to develop ...

New research has revealed that people often do not perceive the true meaning of their pet's emotions and can misread their dog. The reasons for this are many and include a human misunderstanding of ...

Emotion can influence important user behaviors, including purchasing decisions, technology use, and customer loyalty. The ability to easily assess users’ emotion during live system use therefore has ...

There’s no doubt that emotion and art are intrinsically linked, whether it’s the viewer’s experience or the artist’s subjects. Yet little has been revealed about how art-evoked emotions stem from the ...

How often have you heard decision-makers say, “Just give me the facts.” The assumption? The “facts” alone–delivered without emotion–convey the whole story. But experiments by psychologists and ...

Yet, according to a new University of Toronto study, artificial intelligence (AI) can create empathetic responses more ...