Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

How many organisations are using Microsoft Dynamics 365? It’s difficult to put a number on it; Microsoft doesn’t disclose the number of its customers regularly but if you look at other sources, you ...

Microsoft has yet to officially launch its Dynamics 365 offering, but pricing and licensing details are leaking early. As previously reported, Microsoft is planning to offer a variety of ways to ...

Microsoft today introduced what it’s calling the “next generation” of AI product updates across its business apps portfolio. They touch on both Power Platform, Microsoft’s set of low-code tools for ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Is it possible to talk about business transformation and ...

Microsoft is announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance ...

When Microsoft took the wraps off Dynamics 365 a couple of weeks ago, officials seemingly didn't want to talk much about tech. They were more intent on appealing to business decision makers. But most ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Brisbane-based DSS has launched an enhanced Microsoft Dynamics 365 Finance & Operations (F&O) License Optimisation Service, designed to reduce licensing costs by up to 50% while bolstering enterprise ...