The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Walmart ranked poorly in a new American Customer Satisfaction Survey. When it comes to earnings, though, this retailer stands out.

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

Amazon Prime Video is beating the competition in terms of customer satisfaction. But other streaming services aren't far behind, a new survey shows, and ad-supported Crackle notched the biggest gains.

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...

The public hasn’t been this satisfied with federal government services since the pre-pandemic era, according to the 2023 American Customer Satisfaction Index Federal Government Report. The ACSI report ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Checking reviews for specific brands can help you avoid a headache when buying tires for your car, and this brand has particularly low satisfaction scores.

Salt River Project (SRP) has earned the highest ranking in residential customer satisfaction in the Western U.S. by J.D.