Debuts Common Room availability through Zoom and rolls out new Zoom Revenue Accelerator capabilities, Engage and Forecast, ...

Insider One, the leading agentic customer engagement platform, today announced the launch of Agent One™, the self-optimizing ...

OTT intelligence demand is rising for AI-led churn prevention, personalization, ad monetization and playback optimization, with opportunities in services, first-party data and privacy-ready ...

Personetics, the AI Cognitive Banking Platform, today announced the launch of Banking Console, an AI-powered banker enablement product that continuously analyzes customer behavior, primacy, and ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Every enterprise I work with says the same thing: There's more customer data than ever, more ...

Everyone is talking about how Customer Intelligence can yield higher growth rates - finding the right entry points to help find the best leads that are ready for your solution, helping you win more ...

Most companies believe they have a customer data problem. They do not. They have a customer intelligence problem. Large enterprises have invested heavily in CRM platforms, analytics tools, and ...

Brands have more customer data than ever. They know a customer’s past purchases, their clicks, and what offers they engage with. Marketers can move on these signals in near real-time with the help of ...

Personal finance tools have moved beyond simple budgeting, evolving into intelligence platforms that help banks understand customer behavior, detect risk, and guide product and service strategies. By ...

CONWAY, Ark.--(BUSINESS WIRE)--Acxiom, the global leader in customer intelligence and marketing enablement, today announced it has won this year's 'Best Customer Intelligence Platform' in the 7th ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...