With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving ...

Dublin, June 19, 2025 (GLOBE NEWSWIRE) -- The "Contact Centre-as-a-Service (CCaaS) Market: 2025-2029" report has been added to ResearchAndMarkets.com's offering. The Contact Centre-as-a-Service (CCaaS ...

DUBLIN--(BUSINESS WIRE)--The "Global Contact Centre as a Service (CCaaS) Market (2023 Edition): Analysis by Offering (Solutions, Services), Enterprise Size, End-User Industry, By Region, By Country: ...

LONDON, UNITED KINGDOM, January 20, 2026 /EINPresswire.com/ — AI will enable “infinite” customer conversations and position the contact centre as the strategic ...

Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...

The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a caller's voice, even if they do not explicitly say they are in danger.

GUEST OPINION: In this article, Richard Lundgren from Calabrio discussed how the modern contact centre is enhanced by AI, but also requires an element of human focus. AI adoption in Australian contact ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...