If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as ...

The Agriculture Department is launching a new IT system to manage civil rights discrimination complaints lodged against its programs and partners, to be hosted on a vendor platform within an ...

The Anti-Red Tape Authority (ARTA), in partnership with the Department of Information and Communication Technology, has ...

JOHOR is close to completing its new integrated system aimed at improving the management of public complaints statewide. Johor housing and local government committee chairman Datuk Mohd Jafni Md ...

The Mercy Corps Ethics and Compliance Department (ECD) manages the intake and investigations (I&I) of allegations of violations of Mercy Corps’ Code of Conduct. The ECD desires a centralized system ...

Dubai: The London-based Lloyds Register Quality Assurance Company (Lloyds) has recently given recognition to Dubai Customs for implementing the (ISO 10002) standards in managing customer complaints.

JOHOR Baru City Council (MBJB) has been selected as the first local authority in the state for the MyAduan Johor pilot project, says mayor Datuk Mohd Haffiz Ahmad. He said the system, mooted by Johor ...

THE Anti-Red Tape Authority (ARTA) on Monday said its Electronic Complaints Management System (E-CMS), a fully digitalized platform powered by artificial intelligence (AI), should be up and running ...