With all the tools available today, communicating through email, instant or direct message and online have been made so easy! No longer do you need to think about what you want to say, who you’re ...

When I worked as an engineering leader, I would routinely publish a “Week in Review” document for my organization. Instead of describing what the team had been working on that week, I would use this ...

Dealing with a crisis is a nightmare for anyone, and for good reason. Stakes are high simply because a crisis can put an organization’s reputation—and even its survival—on the line. Crisis situations ...