As healthcare moves from a fee-for-service system to a pay-for-performance system, patient experience is becoming more and more important. Patient experience scores can not only reflect a hospital’s ...

A healthcare professional is frustrated by patients and others who repeatedly call back after being sent to voicemail, ...

A new study conducted at a North Carolina ambulatory surgery center shows nurses who call patients three business days prior to a scheduled surgery decreases the daily cancellation rate by 53 percent, ...

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.