Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

It’s easy to go about our daily routines and not think about the processes that run much of our lives. We don’t see the complex web of systems that lets us travel to see friends and family, puts food ...