Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

When Dale Cerney checks into his resort in Kauai, Hawaii, they don’t have a reservation on file for him. Will Booking.com pay for the mistake? Q. I recently booked a room at a resort in Kauai through ...

I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down and there was no record of the reservation or ability to accept any ...

Q. I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability to accept ...