NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

London-based artificial intelligence startup PolyAI Ltd. said today it has raised $86 million in late-stage funding at a $750 million valuation for its agentic chatbot platform that automates customer ...

SAN FRANCISCO, CA, UNITED STATES, July 31, 2025 / EINPresswire.com / -- The global contact center industry is experiencing a fundamental transformation as cutting-edge artificial intelligence call ...

Adopting Artificial Intelligence Call Center tools addresses major service challenges. Metrigy estimates AI will handle 65.7% of customer inquiries by 2025, and centers without AI will need 2.3x more ...

DENVER (KDVR) — Facing major budget shortfalls, Denver is cutting back hours and staff for its call center that assists residents with city services and looking to leverage an artificial intelligence ...

A growing share of Americans are using artificial intelligence chatbots like ChatGPT. But chatbots have not become a regular source of news for most Americans. About one-in-ten U.S. adults say they ...