MacRumors last month revealed an upcoming Support Assistant feature in the Apple Support app, and now there is further ...

We've been seeing signs of an upcoming chatbot-based support feature in the Apple Support app, and it turns out it's already ...

Apple Computer is testing 24-hour a day Web-based chat support for some customers. For now, the option is available only to iMac customers who either bought their machine in the past 90 days or ...

Apple just unveiled Business Chat, its bid to turn iMessage into a communication platform that can compete with Facebook Messenger – and perhaps, make iMessage one of the main ways you interact ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform ...

Apple Computer is testing 24-hour a day Web-based chat support for some customers. For now, the option is available only to iMac customers who either bought their machine in the past 90 days or ...