Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

Apple has launched a newly redesigned AppleCare website that includes 24/7 live chat support, reports 9to5Mac. First rumored in early August, the redesign includes large, easy-to-click buttons and a ...

Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple ...

The goal of Apple Business Chat is to make it easy exchange messages with companies. The service just debuted in iOS 11.3, and T-Mobile today joined the handful of businesses that support it. With it, ...

Best Buy has become the latest major retailer to support Apple Business Chat, allowing customers to ask questions with stores in a similar way to standard iMessage conversations. Apple Business Chat ...

Jan wrote about this the other day, but it looks like Apple has made tech support via chat live for the whole Mac community. Simply sign in with your Apple ID, and you are presented with a list of ...

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Apple is about to begin charging users ...

While the most discussed features of iOS 11.3 have been the performance management and battery health tools, Apple also released a bevy of new features in the update such as Apple Business Chat. This ...

In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

As part of today's Apple online store downtime, the company appears to have rolled out an enhancement of its sales chat support services for those looking to purchase an Apple product. While sales ...

The service is available to iMac customers who bought their machine in past 90 days or purchased an extended warranty. During her years at CNET News, Ina Fried changed beats several times, changed ...