ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

The MarketWatch News Department was not involved in the creation of this content. Hong Kong, China, Aug. 12, 2025 (GLOBE NEWSWIRE) -- In today's fast-paced work environment, the efficient and accurate ...

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Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Overhauling a customer experience is no small task for banks and credit unions of all asset sizes, but new research from American Banker finds that many are turning to artificial intelligence for both ...

When we talk about customer experience (CX), the spotlight often falls on front-end interactions: the smiling voice on the phone, the helpful chatbot, the timely follow-up email. But what many don’t ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Last year, AI was new and shiny. This year, it’s business time. So we wanted to create a practical, real-world, useful guide to tools you and your team can use now — saving time and growing with AI.