To manually insert smart quotes, the keyboard must have a numeric keypad, and you must activate the Num Lock key. To use the numeric codes, press and hold the Alt key, then type the four-digit ...

A few years ago while copy editing an article, I was shocked to see something like this: “I lecture my sales staff about what I call ‘me syndrome,’” Jones said. What shocked me was the punctuation.

Quotation marks are used to set off a person's words, whether spoken or written. They are placed at both the beginning and end of the quote. Ex: Sue remarked, "I'll meet you at the movies," A comma is ...